Shipping policy
Shipping & Delivery Policy
At Kidsshop, we carefully prepare and package every order to help it arrive in good condition.
Processing and Delivery Times
Orders are prepared within 1–3 business days after order and payment confirmation.
Estimated total delivery times from confirmation are:
- Worldwide delivery within 5-8 business days.
These estimates include the 1–3 business days needed for processing, shipping, and delivery. Processing takes place on business days, excluding weekends and public holidays.
Available destinations and any shipping charges are shown at checkout.
Possible Delays
Delivery times are estimates. Customs checks, public holidays, high demand, adverse weather, or carrier disruptions may cause delays.
If we become aware of a significant delay, we will contact you using the details provided with your order and share an updated estimate when available. Your statutory rights concerning delayed or undelivered orders remain unaffected.
Order Tracking
Once your order has been dispatched, we will send tracking information by email or text message.
Please ensure your shipping address and contact details are accurate. Incorrect or incomplete information may delay delivery. If you notice an error, contact us as soon as possible.
Receiving Your Order
Please inspect your parcel upon arrival. If the packaging is damaged or open, or the item is damaged, incorrect, or incomplete, email us with your order number and a description of the issue. Photographs are helpful where available, but are not a condition for exercising your statutory rights.
Handing your parcel to our carrier does not end our responsibility for delivery. If your parcel is missing or marked as delivered but has not arrived, contact us so we can investigate.
Contact
For shipping, tracking, or delivery enquiries: