Refund policy
Returns, Exchanges & Refunds Policy
At Kidsshop, we want you to shop with confidence. You may request a return within 30 calendar days of receiving your order, without giving a reason.
This policy does not limit your statutory consumer rights. Any mandatory rights or longer periods provided by applicable law take precedence.
Returns — 30 Days
To exercise your right to return, notify us at supporttstore@gmail.com within 30 calendar days of delivery. Please include your order number or proof of purchase and identify the item you wish to return.
Send the item back within 30 calendar days after notifying us of your decision.
Product Condition
Please handle your item carefully and return it with all supplied accessories, packaging, boxes, and accompanying documents. Please keep original tags and protective coverings intact where possible and package the item securely.
You may inspect the product as you would in a shop to establish its nature, characteristics, and functioning.
Opening the packaging or removing a tag does not automatically invalidate your statutory right to return. However, where legally permitted, we may deduct any reduction in value caused by handling beyond what is necessary for inspection, including use that causes scratches, stains, odours, or other damage. Any deduction will be explained.
Products made to your specifications or clearly personalised are excluded from change-of-mind returns where permitted by law. Your rights concerning defective or non-conforming goods remain unaffected.
Damaged, Defective, or Incomplete Items
If your item arrives damaged, defective, or with a missing component or accessory, please contact supporttstore@gmail.com, preferably within 7 calendar days of delivery.
Include your order number, a description of the issue, and, where possible, photographs to help us review the case.
After assessment, we will arrange a replacement or supply the missing component as appropriate. If this is not possible, we will offer a refund or another appropriate solution in accordance with your legal rights.
The 7-day period helps us resolve delivery issues promptly. It is not a deadline that removes your statutory guarantee rights or prevents later claims within applicable legal time limits.
Damage caused by misuse, accidents, improper care, or normal wear after delivery is not covered as a product defect.
Exchanges
We offer direct exchanges only for items delivered damaged, defective, or incomplete. We do not offer direct exchanges for changes of colour, model, or personal preference.
If you prefer a different item, you may return your purchase under the 30-day return policy and place a new order.
Return Instructions and Shipping Costs
Contact us at supporttstore@gmail.com for the correct return address and shipping instructions before dispatching your item. Exercising your statutory right of withdrawal does not require our prior approval.
For change-of-mind returns, you are responsible for the direct return shipping costs, provided this was disclosed before purchase and applicable law permits it.
We cover necessary return and replacement shipping costs where the item arrived damaged, defective, incomplete, or an error occurred on our part.
Refunds
We will process your refund without undue delay and within 30 calendar days of receiving your return request, subject to applicable law. Unless we have offered to collect the item, we may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method, without a refund processing fee.
When you return your entire order, we will also refund the original standard delivery charge. Additional charges for express or premium delivery above our least expensive standard delivery option are not refundable unless required by law.
Any legally permitted deduction for diminished value will be communicated to you. Your bank or payment provider may require additional processing time before the refund appears in your account.
Contact
For return, exchange, or refund enquiries: